CAL News

Our COVID-19 Response and SOP

CAL>Isuzu has been classified as an Essential Service Provider by Ministry of Primary Industries (MPI)

As we move into a new phase in the fight against COVID-19, CAL>Isuzu are delighted to advise all our customers that all our branches are open to provide our loyal customer with our full range of parts and service.

All customers can call or email us to:

  • Book in a truck service
  • Purchase parts
  • Arrange your COF
  • Arrange finance
  • Arrange a test drive of a new or used truck
  • Discuss your engineering needs and more!

We are committed to making sure we do not bust your bubble and we know you don’t want to burst ours, so we are remaining fully contactless as we did in Alert Level 4.

To help keep the distancing protocols, we ask if you can call or email us in advance to:

  • Order Parts. We will make sure your order is ready for pick up at at designated pick up point at our branch. If you have an account, we can also courier your order to you.
  • Book a contactless test drive.
  • Book a service, repair or COF.

If you have to visit one of our branches, we ask that you sign in at reception on arrival, do not enter any of our workshops or other areas, sanitise as required, follow our two-metre distancing requirements and adhere to any other instructions our staff give to you.

Our team are taking extra precautions during this time including sanitizing all touch points on your truck, observing distancing requirements, wearing gloves and maintaining a high level of hygiene.

Your safety and safety of our team members is of paramount importance to us right now.

We look forward to working with you again, take care and be safe.

The team at CAL>Isuzu

 

For more information:

Download above letter (PDF)

Standard Operating Procedure – Service and Parts Department Process (PDF)

Standard Operating Procedure – Opening and Closing Procedure (PDF)

Standard Operating Procedure – Sanitising Customer Vehicles (PDF)

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